THE SUPPORT BEHIND YOUR ORDERS

Your operation.
Connected from end to end.

Choose the services that solve your everyday problems. We combine platform modules with operational support, shaped around the way your business works.

Discuss your service scope ↗

FROM INTEREST TO A CONFIRMED ORDER

Your next customer.
Already in the workflow.

A Facebook form submission should have a next step. Connect lead intake, customer confirmation and your team’s follow-up in one working process.

FACEBOOK LEAD AUTOMATIONConnected intake

Someone fills your ad form.
Your team gets an order.

Connect your Facebook lead forms and map customer details once. New submissions can flow into the confirmation workspace with the customer’s phone number, product details and campaign context.

Lead form submittedYour customer shows interest
Details mappedCustomer + product information
Ready for a callAn order in the confirmation queue

✓

Duplicate lead checks and import results help the team spot issues. Missing addresses or product details can be completed during confirmation.

Requires a connected page, approved form mapping and a configured confirmation route.

WHATSAPP CONFIRMATION & FOLLOW-UPCustomer responses

Give customers an easy reply.
Give your team a next step.

Queue confirmation or recovery messages through connected WhatsApp sessions. Customers use a response link to confirm, cancel or ask for help, with their response returning to the working process.

ILLUSTRATIVE CUSTOMER MESSAGE

Hello! Please review your order details and let us know how you would like to proceed.

Confirm order ✓CancelNeed help?

Response link → confirmation workspace

✓

Calls, callbacks and message history stay part of the follow-up. Unanswered orders and delivery issues still get a human next step.

Message sending and follow-up depend on your enabled workflow and agreed service scope.

ONE ORDER. A CONNECTED JOURNEY.

From the first lead
to the final follow-up.

Each stage gives the next team the information they need. Your service plan brings together the modules that fit your operation.

01
Order intake
Capture manual orders, spreadsheet uploads or connected Facebook lead forms in an organised order list.
An order ready to review
02
Customer intelligence
Review phone-based customer history, previous deliveries and return signals before deciding to dispatch.
Context for a better decision
03
Call & WhatsApp confirmation
Check intent, address and product details. Record call outcomes, customer responses and callbacks.
A confirmed next action
04
Sales & packing
Move ready orders into the sales and packing workspace. Prepare items and record packing progress.
A parcel prepared for dispatch
05
Waybills & printing
Assign or receive a waybill, print parcel labels and packing invoices, and keep print status visible.
Documents ready with the parcel
06
Courier synchronisation
Send shipment details through supported courier connections. Review sync outcomes and handle exceptions.
A traceable courier handover
07
Delivery status updates
Bring shipment status updates back into the workspace so the team can see delivery movement and issues.
Delivery progress in one view
08
Return calls & recovery
Follow up on rejected, delayed or rescheduled parcels by call or WhatsApp. Capture revised delivery instructions.
A next step for difficult deliveries
09
Reporting & service invoices
Review the work through merchant reports and activity history. Generate service invoices using configured client rates.
Clear visibility for the merchant

Your workflow, configured together. Courier connections, message sending and enabled modules are confirmed during onboarding.

Build my service plan ↗

Call & WhatsApp confirmation

Bring new orders into the call workspace. Check customer intent, address and product details, record call outcomes, and queue WhatsApp confirmation links. Customer responses and callbacks give your team a clear next action.

Ask about call & whatsapp confirmation ↗

Structured call workspace and outcome tracking

Callback queues and contact attempt history

Queued WhatsApp messages with confirmation links

Customer confirmation, cancellation and help responses

Sinhala and Tamil support options

Included services, rates and merchant access are confirmed during onboarding.

Customer intelligence

Review customer order history, delivery outcomes and risk signals before making a dispatch decision. Check a phone number or review a bulk customer list.

Ask about customer intelligence ↗

Phone-based customer lookup

Delivery and return history

Risk and delivery probability signals

Bulk intelligence checks and exports

Included services, rates and merchant access are confirmed during onboarding.

Orders, packing & printing

Collect manual orders, spreadsheet uploads and connected Facebook lead forms. Move confirmed orders into sales and packing lists, prepare items, assign waybills and print the documents your dispatch team needs.

Ask about orders, packing & printing ↗

Facebook lead form imports with customer field mapping

Manual entry, spreadsheet imports and duplicate lead checks

Connected sales, packing and shipping lists

Products and inventory records

Waybill assignment and label printing

Packing invoices and print status tracking

Included services, rates and merchant access are confirmed during onboarding.

Courier sync & tracking

Send shipment details through supported courier connections and bring delivery status updates back into the operation. Review sync results, investigate failed updates and route difficult deliveries into follow-up queues.

Ask about courier sync & tracking ↗

Supported courier account integrations

Shipment creation and waybill handling

Delivery status synchronisation

Delivery exception and recovery queues

Sync history and controlled retry actions

Included services, rates and merchant access are confirmed during onboarding.

Delivery recovery

Follow up on rejected, rescheduled and delayed parcels. Collect customer responses and delivery instructions so the team can coordinate the next action.

Ask about delivery recovery ↗

Return and delivery follow-up

Customer response links

WhatsApp recovery workflows

Recovery activity tracking

Included services, rates and merchant access are confirmed during onboarding.

Reports & service billing

Review merchant reports, service activity and order history across the working process. Keep parcel documents separate from service billing: operations staff generate service invoices using each client’s configured rates.

Ask about reports & service billing ↗

Daily updates and merchant reports

Service activity and audit history

Service invoices using configured client rates

Merchant and employee access controls

Included services, rates and merchant access are confirmed during onboarding.

Not sure where to start?

Tell us about your order volume and current workflow. We’ll help you choose.

Let’s work it out ↗

Your operation.Connected from end to end.

Your next customer.Already in the workflow.

Someone fills your ad form.Your team gets an order.

Give customers an easy reply.Give your team a next step.

From the first leadto the final follow-up.

Order intake

Customer intelligence

Call & WhatsApp confirmation

Sales & packing

Waybills & printing

Courier synchronisation

Delivery status updates

Return calls & recovery

Reporting & service invoices

Call & WhatsApp confirmation

Customer intelligence

Orders, packing & printing

Courier sync & tracking

Delivery recovery

Reports & service billing

Not sure where to start?

Your operation.
Connected from end to end.

Your next customer.
Already in the workflow.

Someone fills your ad form.
Your team gets an order.

Give customers an easy reply.
Give your team a next step.

From the first lead
to the final follow-up.