Order Intake & Validation
We accept daily order lists through Excel, CSV, or a simple operational workflow and check the information before confirmation begins.
Daily order preparationOur Services
Services we provide for COD verification, delivery support, and return reduction.
This page explains the main services we offer to help Sri Lankan eCommerce businesses manage COD orders more carefully from intake to delivery follow-up.
Core services
These are the main services we provide for stores that want better control over COD order quality, dispatch decisions, and delivery outcomes.
Order Confirmation Calls
We contact customers before dispatch to confirm purchase intent, delivery readiness, and address accuracy so weak orders are filtered early.
Pre-dispatch supportAddress & Availability Verification
We confirm the customer can receive the parcel, is reachable, and has shared a workable delivery address before dispatch.
Delivery readinessRisk Filtering
Orders that show suspicious or low-quality signals can be flagged before they create courier costs, return pressure, or unnecessary team follow-up.
Loss preventionDelivery Coordination
We help bridge communication between courier and customer during the delivery stage, improving the chance of a successful handover.
Execution supportRe-delivery & Return Follow-up
When deliveries fail, we help review the reason, support re-delivery attempts where possible, and improve visibility into returned orders.
Recovery supportCourier & Status Updates
We keep operational communication clearer by following delivery status changes and helping your team stay informed on active COD cases.
Workflow visibilityReporting & Insights
Weekly reporting gives you a clearer picture of return trends, order quality, and how much revenue is being protected through better operations.
Performance trackingTamil Support Add-on
For brands that serve wider customer segments, Tamil-language confirmation support can be added to improve communication quality.
Optional add-onAdditional service support
Alongside the core services above, these are the extra support areas many stores need during daily COD operations.
Operational support services
- Daily order upload handling through Excel or CSV
- Simple coordination support for teams without a full in-house call desk
- Follow-up communication for unclear or incomplete order details
- Shared WhatsApp coordination for quick service updates
Performance and language support
- Weekly reporting on delivery outcomes and return-related issues
- Identification of recurring delivery or customer-quality problems
- Tamil-language confirmation support where needed
- Service guidance based on order volume and operational needs
Need a service plan for your store?
Send us your order volume and current COD challenges, and we can guide you on which services are most relevant for your operation.