Privacy Policy
Last updated: October 11, 2026
COD Retail Lanka respects your privacy. This policy explains how we collect, use, store, and protect information received through our ecommerce, customer-support, and Meta lead-generation services.
Information we collect
When you submit a lead form or contact us, we may receive information such as your name, telephone number, delivery address, product or size selections, notes, and the date and source of your enquiry. We may also receive technical identifiers supplied by Meta, such as a lead ID, form ID, page ID, advertisement ID, and campaign information.
How we use information
For COD Returns Lanka merchant onboarding, we also collect the contact name, business name, email, mobile number, optional store link, monthly parcel volume, couriers, preferred language, selected services and any requirements you provide. We store your contact consent and a request reference. Authorised onboarding staff use this information to review your request, contact you, agree the service scope and arrange setup. Submitting a request does not automatically activate a merchant account or initiate a payment.
- To contact you about the product or service you requested.
- To confirm orders, delivery details, availability, and customer preferences.
- To arrange delivery, provide customer support, and manage returns or follow-up.
- To prevent duplicate requests, maintain operational records, and improve our services.
How we share information
We share information only when reasonably necessary to operate the requested service, such as with delivery or logistics providers, authorised staff, service providers supporting our systems, or where required by law. We do not sell personal information.
Storage and security
Information is stored in our business systems and protected with access controls and reasonable technical and organisational safeguards. No online service can guarantee absolute security, but we work to limit access to authorised personnel and service providers.
Retention and deletion
We retain information only for as long as needed for customer service, order records, legal obligations, dispute resolution, and legitimate operational purposes. You may request deletion of personal information by emailing Hornsengland@gmail.com. Please include enough information for us to identify the relevant request. Details are also available on our data deletion page.
Your choices
You may ask us to access, correct, or delete personal information we hold about you, subject to legal or operational record-keeping requirements. You may also ask us to stop contacting you about a marketing enquiry.
Children’s privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy when our services or legal obligations change. The updated version will be posted on this page with a revised date.
Contact
If you have questions about this policy or your personal information, contact COD Retail Lanka at Hornsengland@gmail.com.